We’re here to help with product enquiries, existing orders, delivery information, pre-orders and wholesale or trade requirements.
Please complete the contact form below and provide as much information as possible so our team can assist you efficiently.
Existing Orders
If your enquiry relates to an order, please include:
Your full name
Order number
Product name
A clear description of your enquiry
Photographs of the product and packaging, if reporting damage or an incorrect item
Product Enquiries
Need help choosing a product or checking its size, voltage, plug type, compatibility or availability? Send us the product name or website link, and our team will help you find the relevant information.
B2B, Wholesale & Trade
We welcome enquiries from retailers, distributors, organisations and other business customers. Please include the products required, estimated quantities, delivery country and any relevant business details.
Pre-Order Enquiries
Selected products may be available to pre-order with an estimated delivery time of 45–60 days. Please contact us before ordering if you require confirmation of availability or an estimated delivery date.
Customer Support Hours
Monday to Friday: 9:00 AM–6:00 PM UK time Saturday and Sunday: Closed
We aim to respond to enquiries within 1–2 working days. Response times may be longer during public holidays and busy periods.
Please do not include payment-card details or other sensitive financial information in the contact form.