VAASTU does not provide an additional commercial warranty unless one is expressly stated on the product page. This does not affect your statutory rights.
If your product arrives faulty, damaged or incorrect, please contact support@vaastu.co.uk as soon as possible, preferably within 15 days of delivery. Please include your order number and clear photographs or video of the issue.
After assessment, we will provide the remedy required under applicable law, which may include repair, replacement or refund.
Change-of-mind returns are handled separately in accordance with our Refund Policy.
/policies/refund-policy
For products purchased wholly or mainly for business, wholesale, resale or trade purposes, the applicable warranty and remedies will be governed by the agreed B2B Terms and Conditions, any written quotation or supply agreement, and applicable law.
Unless otherwise agreed in writing, business customers should inspect all products promptly upon delivery and report visible damage, shortages or incorrect products to support@vaastu.co.uk as soon as reasonably possible.
Nothing in this policy excludes or limits any liability that cannot lawfully be excluded. Consumer-specific rights apply only where the purchaser is acting as a consumer.
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